Refund policy

Refund & Shipping Policy

At To Be Hawai‘i, each product is thoughtfully handcrafted in small batches on Maui and carefully inspected before it leaves our studio. We take great care in creating and packaging every order with intention and aloha.

Package Protection with Route

We are proud to offer Route Package Protection at checkout for added peace of mind.

Orders protected with Route are covered in the event of:

  • Lost packages

  • Stolen packages

  • Damaged shipments

  • Carrier delivery issues

Claims may be filed directly through Route and are typically resolved quickly through their support team.

If Route Package Protection is declined at checkout, orders are not covered for lost, stolen, or misdelivered packages once marked delivered by the shipping carrier. While we are always happy to assist where possible, To Be Hawai‘i cannot guarantee replacements or refunds for uninsured shipments.

Marked Delivered But Not Received

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  • Checking with neighbors or household members

  • Verifying the shipping address

  • Contacting your local USPS office directly

While we are always happy to assist where possible, packages marked as delivered by the shipping carrier are considered fulfilled unless protected through Route Package Protection.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at [email protected] and include:

  • Your order number

  • Photos of the item(s)

  • Photos of the packaging

For orders protected with Route Package Protection, claims for damaged shipments may be filed directly through Route for quick resolution.

For orders not protected with Route, damage claims are reviewed on a case-by-case basis.

Missing Items

If any items are missing from your order, please notify us within 5 days of delivery so we may review and resolve the issue if applicable.

Returns & Exchanges

Due to the nature of our products, candles, skincare, and body products cannot be returned or refunded once opened or used.

Because our products are handcrafted in small batches and many are made-to-order, we are unable to offer exchanges at this time.

Shipping & Order Accuracy

Please carefully review your shipping address and order details before placing your order.

If you need to make changes, contact us immediately at [email protected]. While we will do our best to accommodate updates, we cannot guarantee modifications once an order has been processed or shipped.

To Be Hawai‘i is not responsible for packages shipped to incorrectly entered addresses or orders lost due to address errors provided at checkout.

Mahalo for supporting our Maui-based small business and allowing us to be part of your self-care rituals.